Refund policy

At Buyvora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged or defective.
• You received the wrong item.
• The product is unused and in its original packaging.

  Non-Returnable Items

  The following items cannot be returned:

  • Used or damaged products (not caused during delivery)
  • Products without original packaging
  • Items damaged due to misuse

  Refund Process

  Once your returned product is received and inspected:

  • If approved, your refund will be processed.
  • Refunds are issued using the original payment method or another agreed method.
  • Processing may take 5–7 business days.

  Exchange Policy

  If you receive a damaged, defective, or incorrect product, we will replace it at no additional cost.

  Return Shipping

  If the return is due to our mistake (wrong or defective product), we will cover the return shipping cost.

  If the return is for any other reason, the customer may be responsible for the return shipping charges.

  Order Cancellation

  Orders can be cancelled before they are dispatched.

  Once an order has been shipped, it cannot be cancelled.

  Contact Us

  If you have any questions regarding returns or refunds, please contact our customer support team.

  Customers are requested to check their parcel at the time of delivery (where the courier service allows). Any issue should be reported within 24 hours of receiving the order.